About Strapping Machine Supply
Privacy and Security Policy
Mailing Address
StrappingMachineSupply
2553 Lee Avenue
South Elmonte, CA 91733
Contact Us
Toll Free: (800) 459-5080
Phone: (626) 350-9700
Fax: (626) 350-8045
Privacy Policy
Boatman Marking does not share or sell data to data collectors.
We do share information in the following strictest business sense:
Names and Shipping Addresses: UPS, FedEx and trucking
companies to ship your product to you
Names and Shipping Addresses: To manufacturers or vendors if
we have to ship direct
Visa, American Express, MasterCard, banks and our credit card
processor to run your credit card.
It depends which card you use.
We do not analyze data or perform analytics on your data.
If you have questions, you can always contact us: 626.350.9700 or
info@boatmanmarking.com
Security
How secure is ordering from StrappingMachineSupply? All orders are secured using 128-bit SSL encryption. We make sure to encrypt all important information such as name, address and credit card numbers so you can order safely.
If you have any questions regarding our policy and/or security, please email us at: info@strappingmachinesupply.com (info@boatmanmarking.com)
Return Policy
Any item that is undamaged can be returned for any reason, so as long as it is still within 30 days of the deliver date.
Note: There is a 15% restocking fee along with freight charges. Equipment parts cannot be returned.
Returning Merchandise
Returning is a simple two step process:
1a. Packing List:
Complete the return information on the back side of the packing list or provide a note with the information listed below. Please include with the packing list or the note with the returned products:
- The order #, if available
- The item(s) being returned
- Reason for returning the item(s)
- If you would like to reorder another item, include the item # and desired quantity
or
1b. Contact Us:
- Call our Toll Free Number at (800) 459-5080 or (626) 350-9700 to get a Return Authorization Number (RA#).
2. Returning the item:
- Write the RA#/order# on the outside of the package.
- Send the return to our mailing address.
Mailing Address:
StrappingMachineSupply.com
2553 Lee Avenue
South El Monte, CA 91733
Credit / Payment Types
What types of payments do you accept?
We accept the following forms of payment:
Visa
MasterCard
American Express
Boatman Marking account (net 30) subject to credit approval
C. O. D.
We currently do not accept PayPal
Can I use Net 30 billing online?
We allow net 30 billing for online orders but they must first pass the credit approval.
Just select the net 30 billing option on the order form.
Ordering
How can I order?
Orders can be placed online, by phone, by fax, or in person.
Toll Free: (800) 459-5080
By Phone: (626) 350-9700
By Fax: (626) 350-8045
In person: StrappingMachineSupply.com
2553 Lee Avenue
South El Monte, CA 91733
Map and Directions Click Here
Customer service representatives are available 8:00 a.m. to 5:00 p.m. PST for orders placed by phone, fax, and in person.
PO Numbers
Please specify the PO Number upon ordering.
Minimum Order
No minimum orders on packaging products.
$30 minimum order on parts.
Invoice
Invoices are given for all orders, even online orders.
Tax
Exempt
How do I get a Tax exempt form?
Shipping
Shipping
We ship with
UPS
Local Freight
Shipping policies
How your order will be shipped depends on size, location, weight, etc..
When will my order be shipped?
Orders could be shipped same day or the next day
Order tracking?
Shipping to Canada
StrappingMachineSupply.com routinely ships product to Canada. The system is streamlined by UPS and FedEx for fast, reliable service. The product will ship from Boatman Marking to the border with Canada. There any additional import Taxes, Tariffs or Brokers fees are applied to the product and billed to the customer separately. These fees are reasonable to continue to promote cross border trade between the two countries. If you have questions regarding these fees, it is advisable to contact UPS of Canada for appropriate estimations. If you have questions about shipping to Canada please give us a call.
International Shipping
Boatman Marking can ship via air or water to wherever our product is needed. Please contact our International Shipping Department and they can help you with your needs.
Government - Military - Universities - Hospitals
No Problem. We provide products and resources to these institutions regularly.
Location Information
Customer Pick-Up
You can pick up your order anytime during our hours of operation. We are open 8:00 a.m. to 5:00 p.m. PST. Please call to confirm that your order is ready
Location:
2553 Lee Avenue
South El Monte, CA 91733
Toll Free: (800) 459-5080
Phone: (626) 350-9700
Map and Directions Click Here
Hours of operation:
We are open 8:00 a.m. to 5:00 p.m. PST
Contact Us:
2553 Lee Avenue
South El Monte, CA 91733
Toll Free: (800) 459-5080
Phone: (626) 350-9700
Fax: (626) 350-8045
E-mail: info@strappingmachinesupply.com (info@boatmanmarking.com)
Quotes
Other