Our web server automatically recognizes and collects only the visitor's domain name. Visitor email addresses are not collected. The information collected is only used for internal review and discarded.

Security

How secure is ordering from StrappingMachineSupply? All orders are secured using 128-bit SSL encryption. We make sure to encrypt all important information such as name, address and credit card numbers so you can order safely.

If you have any questions regarding our policy and/or security, please email us at: info@boatmanmarking.com

Return Policy

Any item that is undamaged can be returned for any reason, so as long as it is still within 30 days of the deliver date.
Note: There is a 15% restocking fee along with freight charges. Equipment parts cannot be returned.

Returning Merchandise

Returning is a simple two step process:

1a. Packing List:

Complete the return information on the back side of the packing list or provide a note with the information listed below. Please include with the packing list or the note with the returned products:

The order #, if available
The item(s) being returned
Reason for returning the item(s)
If you would like to reorder another item, include the item # and desired quantity

1b. Contact Us:

Call our Toll Free Number at (800) 459-5080 or (626) 350-9700 to get a Return Authorization Number (RA#).

2. Returning the item:

Write the RA#/order# on the outside of the package.
Send the return to our mailing address.

Mailing Address:

StrappingMachineSupply.com

2553 Lee Avenue

South El Monte, CA 91733

Credit / Payment Types

What types of payments do you accept?

We accept the following forms of payment:

Visa

MasterCard

American Express

Boatman Marking account (net 30) subject to credit approval

C. O. D.

We currently do not accept PayPal

Can I use Net 30 billing online?

We allow net 30 billing for online orders but they must first pass the credit approval.

Just select the net 30 billing option on the order form.

Ordering

How can I order?

Orders can be placed online, by phone, by fax, or in person.

Toll Free: (800) 459-5080

By Phone: (626) 350-9700

By Fax: (626) 350-8045

In person: StrappingMachineSupply.com

2553 Lee Avenue

South El Monte, CA 91733

Map and Directions Click Here

Customer service representatives are available 8:00 a.m. to 5:00 p.m. PST for orders placed by phone, fax, and in person.

PO Numbers

Please specify the PO Number upon ordering.

Minimum Order

No minimum orders on packaging products. $30 minimum order on parts.

Invoice

Invoices are given for all orders, even online orders.

Tax

Exempt How do I get a Tax exempt form?

Shipping

Shipping

We ship with UPS Local Freight

Shipping policies

How your order will be shipped depends on size, location, weight, etc..

When will my order be shipped?

Orders could be shipped same day or the next day

Order tracking?

Shipping to Canada

StrappingMachineSupply.com routinely ships product to Canada. The system is streamlined by UPS and FedEx for fast, reliable service. The product will ship from Boatman Marking to the border with Canada. There any additional import Taxes, Tariffs or Brokers fees are applied to the product and billed to the customer separately. These fees are reasonable to continue to promote cross border trade between the two countries. If you have questions regarding these fees, it is advisable to contact UPS of Canada for appropriate estimations. If you have questions about shipping to Canada please give us a call.

International Shipping

Boatman Marking can ship via air or water to wherever our product is needed. Please contact our International Shipping Department and they can help you with your needs.

Government - Military - Universities - Hospitals

No Problem. We provide products and resources to these institutions regularly.

Location Information

Customer Pick-Up

You can pick up your order anytime during our hours of operation. We are open 8:00 a.m. to 5:00 p.m. PST. Please call to confirm that your order is ready

Location:

2553 Lee Avenue

South El Monte, CA 91733

Toll Free: (800) 459-5080

Phone: (626) 350-9700

Map and Directions Click Here

Hours of operation:

We are open 8:00 a.m. to 5:00 p.m. PST

Contact Us:

2553 Lee Avenue

South El Monte, CA 91733

Toll Free: (800) 459-5080

Phone: (626) 350-9700

Fax: (626) 350-8045

E-mail: info@boatmanmarking.com

Quotes

For any quote that you may have, please contact us about it.

Toll Free: (800) 459-5080

Phone: (626) 350-9700

Fax: (626) 350-8045

E-mail: info@boatmanmarking.com

Will StrappingMachineSupply even have online quotes? Click Here

Other

You can contact us for any questions or comments that you may have.

We love to hear from you.

Toll Free: (800) 459-5080

Phone: (626) 350-9700

Fax: (626) 350-8045

E-mail: info@boatmanmarking.com